Terms and conditions

After you place your order, you will need to email, upload or mail to us the photo/s to be used in the design of your order. Feel free to send to us as many photos as you wish for evaluation. Our design team will get back to you with the photo/s that will better suit your order. You can email your photos to us at photos@thecomicsfactory.com or mail them to: The Comics Factory, 2040 Washington St, Hollywood, FL 33020, USA. We respect your memories and we will keep your photos safe and in the same condition as they were received, however, we regret that we cannot be held responsible for photos lost or damaged in the mail.

Once you place your order, your credit card will be charged for the full price of your order. Once we receive your photo and check that it is clear and good enough, we will start working on your order and we will email you within 2-5 business days to let you know that your design proof is ready to be viewed under your account. Once we approve your photo and we start working on it we will not be able to honor refunds for the design price, as one of our illustrators will already have started work in your order.

Our goal is to create great artwork that you will enjoy for many years, so in the event your photo/s quality is not good enough for us to make a good illustration or design, we will email or call you to explain the reasons why we cannot use that photo. If you wish to cancel your order prior to us doing any design work, your credit card will be refunded for the full price. If for any reason you are dissatisfied with the design, you may cancel the rest of your order but you will still incur in the design price charges. However, we will work on any modifications you require (colors or design) as long as they are done from the original design proof based on the submitted photo. If you wish to submit a different photo for your order, a new design fee will apply, as our illustrators will have to work on it from scratch. Please keep in mind that our designs are created by hand by our talented digital art team, each design takes long hours to complete due to our high standards and attention to detail.

Once the design is approved, your order will be put into production. Our professionally trained production team packs each portrait carefully to ensure it's safe arrival. If your order is damaged in transit, please keep the packaging and its contents and contact us immediately. We will ship a new package to you and have the courier company pickup the damaged order. We know it is difficult to purchase a personalized portrait without knowing how the final art will look like. At The Comics Factory, we are so confident that you will be thrilled with our creation, that we now offer our best guarantee ever: If you are not 100% happy with the final portrait you receive, just send it back to us within seven days from the time you receive it, in its original packaging, and we will either redo it a no additional charge (using the same design) or refund your money back. No questions asked. It is that simple. Orders delivered within the continental US will be received within 8 business days or less from the day you approve the design proof. We cannot be held responsible for email delivery failures. If 5 business days have passed and you have not been able to view your design proof, please contact us so we can deliver it to you in an alternative method.

During the checkout process you will be able to select from three available delivery methods: Please note that the delivery date for the standard shipping option is an approximate date only. Selecting Expedited or Super Rush shipping will guarantee that the order will arrive before or on the selected date as long as you upload or email your photo/s right after placing your order. Please note that requests for any design changes or modifications usually take 1-2 business days and may delay the delivery date. In the event that your order will be delivered after the promised delivery date, we will refund you the difference between the shipping option you chose and the standard shipping option. Rest assured that we will do our best to deliver your order on time. If you need to receive the order any sooner than the available dates online please contact us for additional rush options.

Our professional customer service team is available by phone (1.877.728.9278) to help and guide you through every step of the process. We provide a fast and personalized service from start to finish and reply to any emailed request within 1 business day. Occasionally, holiday orders and requests for design changes might be subject to extended delivery times. We can process rush orders at an additional charge. By submitting your photo/s to The Comics Factory you grant The Comics Factory with permission to use any designs or original photo/s in company related marketing materials. If you do not wish that we use your photo or design in any marketing materials, please email to us and we will honor your request. You may not use any work or any content owned by someone else without the written permission of the owner of such content. You are solely responsible for any copyright violations that may incur as a result of using our services. Thank you for being a customer of The Comics Factory.